
To activate your NY EBT Card, follow the instructions that came with your EBT Card in the mail. The envelope containing your EBT card should have a sheet of paper with instructions on how to activate the card and set up your PIN. If you have questions about activating your card, call your caseworker.
- The 19 digit card number on the front of your card.
- The primary EBT account holder's 5 digit mailing Zip Code.
- The primary EBT account holder's Social Security Number(SSN).
How do I Activate my New York EBT card?
How do I Activate New York EBT Card? To activate your NY EBT Card, follow the instructions that came with your EBT Card in the mail. The envelope containing your EBT card should have a sheet of paper with instructions on how to activate the card and set up your PIN.
How do I Activate my nysdol card?
To activate your card, you must choose a 4-digit Personal Identification Number (PIN) that you will enter on the keypad at stores and at ATMs. You will also need your PIN to access your account information online at www.Key2Benefits.com/NYSDOL.
How do I Check my New York P-EBT card balance?
You can check your New York P-EBT Card balance by calling the Customer Service number on the back of your card. Here’s the phone number to call: New York P-EBT Customer Service Number: 1-888-328-6399. Also, you can check the balance on your New York P-EBT card through your last transaction receipt.
How do I check if my NYS disability payment has been released?
If the payment has been released, check your debit card account at www.Key2Benefits.com/NYSDOL or call KeyBank Customer Service at (866) 295-2955. Remember, it usually takes at least three weeks to get your first benefit payment.

How do I activate my New York State Benefit Identification Card?
Using a touch-tone phone, dial 1-888-328-6399. When prompted, select your preferred language from those offered – for example, press '1' for English. Next, you'll be asked to enter the 19-digit number from the front of the card using your phone's keypad.
How do I get a pin for my EBT card NY?
Creating a Personal Identification Number (PIN) for a P-EBT Food Benefit CardUsing a touch-tone phone, dial 1-888-328-6399.When prompted, select your preferred language– for example, press '1' for English.Next, enter the 19-digit number from the front of the card using your phone's keypad.More items...
Will the P-EBT card be reloaded 2021?
All eligible children will receive a standard summer P-EBT benefit of $375, which will be reloaded on existing P-EBT 2.0 cards in December 2021.
How do I use my EBT card?
This balance will be the most you can spend with your card.Step 1 Take your groceries to the checkout lane. ... Step 2 Swipe your card through the Point-of-Sale(POS) terminal or hand your EBT Card to the clerk.Step 3 Enter your four-number Personal Identification Number (PIN) on the keypad. ... Step 4 Press the “ENTER” key.More items...
What is the New York State benefit identification card used for?
An EBT card is also called a Common Benefit Identification Card (CBIC) and used as identification for Medicaid and other benefits. Once they are approved for benefits, clients will receive their EBT/CBIC card in the mail.
How do I know if I have cash benefits on my EBT card?
If you're not sure whether your EBT card has cash benefits or not, a quick way to find out is to try withdrawing cash at an ATM using your EBT card. It is best to use an ATM located at a bank, supermarket, shopping mall, or other establishment where EBT is accepted.
Where are my p-EBT benefits ny?
You can check your family's P-EBT food benefit balance by visiting www.connectebt.com or by calling 1-888-328-6399.
Are we getting extra food stamps in 2022?
AUSTIN, Texas - Emergency SNAP food benefits have been extended for June 2022. The Texas Health and Human Services Commission (HHSC) will provide more than $317.9 million in emergency SNAP food benefits. The allotments are expected to help more than 1.3 million Texas households.
How do I check the balance on my P-EBT card?
Go to the “P-EBT Case and Balance Information” page (note: on a mobile phone, click on “How Close Am I?” to see the page). There enter your P-EBT card number. Your balance will show below your P-EBT case number. You can also call the number on the back of your P-EBT card (800-997-2555).
How do I activate my mass EBT card?
Instead, please follow the steps below: Call the EBT card phone number on the back of your P-EBT card: 800-997-2555. Enter your P-EBT card number (it is an 18-digit number). You will then be prompted incorrectly to enter the last four digits of your Social Security number.
Where can I use my EBT card in New York?
New York recipients may access their cash and SNAP benefits at participating EBT locations anywhere within New York State. Cash benefits may also be accessed at participating ATM and authorized retail store locations.
Can I use EBT online?
You can buy items that meet USDA SNAP eligibility guidelines. Visit https://www.fns.usda.gov/snap/eligible-food-items for the current list of USDA SNAP eligible food items on the USDA website. Yes, we accept both EBT Food & EBT Cash for online transactions.
Where can I get my Snap benefits in New York?
New York recipients may access their cash and SNAP benefits at participating EBT locations anywhere within New York State. Cash benefits may also be accessed at participating ATM and authorized retail store locations.
What is the EBT card number?
1-888-328-6399. Once you qualify for Supplemental Nutrition Assistance Program (SNAP) or cash benefits (Temporary Assistance) you receive an EBT card, also known as a Common Benefit Identification Card (CBIC). The EBT card looks like a debit card. The EBT card allows you to buy groceries and other items with your cash benefits at participating ...
What is an EBT card?
The EBT card looks like a debit card. The EBT card allows you to buy groceries and other items with your cash benefits at participating stores and other locations. Check your EBT Balance. Access your EBT account. Toll-Free Customer Service. 1-888-328-6399.
Can you use EBT cash benefit to purchase items?
Cash Purchases. Any item may be purchased using your cash benefit account where EBT cards are accepted. Please be advised that certain types of businesses are not allowed to let you use your EBT cash benefit to purchase items or to withdraw cash on their premises.
New York EBT Card FAQs
Here are the most frequently asked questions about the New York EBT Card program:
What is New York EBT?
An EBT (electronic benefits transfer) card is a plastic card that acts like a debit card that is used to distribute public assistance benefits.
How much will I get in Food Stamps in New York?
If you are approved for SNAP benefits, how much you will receive depends on your household size and net income.
How to Check the Balance on your New York EBT Card
There are three ways to check your P-EBT Balance – Over the phone, via your last transaction receipt, and online.
How Do I Activate My New York EBT Card?
Once you are approved for SNAP or Cash benefits, you will receive a New York EBT (also referred to as CBIC card) in the mail.
How to Use Your New York EBT Card at the Store
Your New York EBT card can be used at most food stores to buy eligible food items, including at:
How to Use Your New York EBT Card at an ATM
If you are receiving cash assistance benefits, your EBT card can be used at an ATM to get cash.
How to access P-EBT benefits in NYS?
To access your P-EBT food benefits using your NYS Medicaid card, you must use the Personal Identification Number (PIN) you created to access your child’s P-EBT food benefits for the 2019-20 school year. If you do not remember your PIN, you can select a new by completing the following instructions:
How to order a replacement NYS medicaid card?
To Order a Replacement NYS Medicaid Card: If the cardholder receives Medicaid through your local department of social services, you can order a replacement NYS Medicaid card by calling 1-888-328-6399. Please be prepared to provide security information, including the cardholder’s date of birth and social security number.
When will children on NYS Medicaid receive P-EBT?
Eligible children who are currently enrolled in Medicaid and who successfully accessed their P-EBT food benefits for the 2019-20 school year on a NYS Medicaid card will receive their P-EBT food benefits for the 2020-21 school year on the same card. The NYS Medicaid card looks like this:
How many digits do you need to enter on a Social Security card?
You will be asked to enter the last four digits of the cardholder’s Social Security Number. The Cardholder is the person whose name is on the front of the card. Be sure to enter only the last 4 digits of that person’s Social Security Number.
How to check P-EBT balance?
Once you have set up a PIN to access your P-EBT food benefits, you can check your family’s P-EB T food benefits balance by visiting www.connectebt.com or by calling 1-888-328-6399 . For more information about P-EBT food benefits visit our Frequently Asked Questions page.
How Do I reset my New York EBT Card PIN?
Your PIN is your electronic signature for your EBT Card. It contains four (4) numbers.
How do I Activate New York EBT Card?
To activate your NY EBT Card, follow the instructions that came with your EBT Card in the mail.
What Grocery Stores Accept New York EBT Online for Delivery?
Both Walmart , Amazon, and Shoprite accept online purchasing with New York EBT statewide.
New York EBT Card Replacement Summary
First, to get a replacement NY EBT card, must immediately contact EBT Customer Service (1-888-328-6399) to report your EBT card lost or stolen.
How long does P-EBT stay on NYS Medicaid?
No. P-EBT food benefits will remain available and accessible on your NYS Medicaid card or P-EBT Food Benefit card for at least 274 days from the date they are issued. You can check your family’s P-EBT food benefit balance by visiting www.connectebt.com or by calling 1-888-328-6399 .
How to access P-EBT benefits?
To access your P-EBT food benefits using a P-EBT Food Benefit card, you must have a Personal Identification Number (PIN). It is important that you follow the directions for selecting a PIN to be able to access your food benefits. You can select one over the phone by calling 1-888-328-6399.
How to contact P-EBT?
If you have questions, you may call the P-EBT Food Benefits Helpline: 1-833-452-0096 or visit: P-EBT Information Form to submit a question in writing. Preguntas Frecuentes sobre los Subsidios de Transferencia Electrónica de Beneficios (P-EBT, por sus siglas en inglés) a Raíz de la Pandemia.
How much does a child receive for P-EBT?
There are two different amounts that an eligible child may receive: Children whose schools reported that their in-person school attendance was reduced by 1 to 12 days during a month, will receive $82 in P-EBT food benefits for that month. Children whose schools reported that their in-person school attendance was reduced for more than 12 days ...
How to replace P-EBT card?
You can order a replacement P-EBT Food Benefit card by calling 1-888-328-6399. Please be prepared to provide security information, including the 19-digit card number that was printed on the front of the P-EBT Food Benefit card you are replacing.
What do you do if you don't have a P-EBT card?
If you do not have that number, you will be asked for the cardholder’s Social Security number; however, when ordering a replacement P-EBT Food Benefit card (and only when ordering a P-EBT Food Benefit card), you must enter 999-99 and then the 2-digit month and 2-digit day (MM/DD) of the cardholder’s birthday.
When will P-EBT be paid?
Children eligible to receive P-EBT food benefits will receive their benefits for the 2020-21 school year in two payments. The first payment of P-EBT food benefits for each month between September 2020 and March 2021 that an eligible child qualified for food benefits will begin being issued to all eligible public school children beginning in June.
How to activate a KeyBank debit card?
To activate your card, you must choose a 4-digit Personal Identification Number (PIN) that you will enter on the keypad at stores and at ATMs.
How to check if unemployment payment was released?
To find out if a payment was released: Log in with your NY.gov ID account, Click on Unemployment Services, and. Click on the icon to view your payment history. If the payment has been released, check your debit card account at www.Key2Benefits.com/NYSDOL or call KeyBank Customer Service at (866) 295-2955.
What is a debit card?
A debit card is a bank card that is used in cash transactions. The debit card you get for Unemployment Insurance works like other debit cards. It lets you withdraw your benefits at: ATMs, and. MasterCard affiliated banks. The debit card also allows you to spend your benefits directly at retail point-of-sale locations and through online, phone, ...
How to change pin on a credit card?
Type in your old PIN once (1) and your new PIN twice (2) for confirmation. Click the "Submit" button. Dial the number on the back of your card. Say ‘Change PIN'; then be prompted to enter a 4-digit PIN (do not need to enter prior PIN), and then re-enter the new PIN to validate.
How much does KeyBank charge for ATM withdrawals?
There is a fee of $1.50 for each withdrawal at an out-of-network ATM in the United States and a $3.00 fee for each international ATM withdrawal.
What is an expunged benefit?
An expunged benefit is a benefit that is removed from a cash or food stamp account. In the cash benefit program, if you do not use your account for a period of 90 consecutive days, any cash benefit remaining in the account that is at least 90 days old will be expunged (removed) from the account. You may ask your worker to reissue any expunged cash benefit for which you are eligible.
What is an EBT error?
Occasionally an EBT system error occurs during a cash or food stamp transaction resulting in a mistake being made in the account balance. Some examples of EBT system transaction errors:
How to check EBT balance?
You can check your account balance at any time by calling 1-888-328-6399, by visiting http://www.connectebt.com/, or by having the cashier check your balance at the register at any participating food store.
How to order a replacement P-EBT card?
You can order a replacement P-EBT Food Benefit card by calling 1-888-328-6399. Please be prepared to provide security information, including the 19-digit card number that was printed on the front of the P-EBT Food Benefit card you are replacing. If you do not have that number, you will be asked for the cardholder’s Social Security Number; however, when ordering a replacement P-EBT Food Benefit card (and only when ordering a P-EBT Food Benefit card), you must enter 999-99 and then the 2-digit month and 2-digit day (MM/DD) of the cardholder’s birthday. For example, if your child’s date of birth is July 4, you would enter 999-99-0704 when asked for his/her social security number. You will then be asked to verify the cardholder’s 8-digit birthday (MM/DD/YYYY) and to enter the 4-digit Personal Identification Number (PIN) you selected for the P-EBT food benefit card that you are replacing. If you did not previously create a PIN, you will still be able to order a replacement card by following the prompts.
How to use a P-EBT card for a child?
In order to use your child’s P-EBT Food Benefit card, you must first call the EBT customer service hotline to select a Personal Identification Number – or PIN. Example of a P-EBT card. All P-EBT cards will have an ID number that starts with the letter "I". All P-EBT cards will have a 01/01/1900 DOB. Using a touch-tone phone, dial 1-888-328-6399.
How long does P-EBT last?
Please note that P-EBT food benefits will remain available and accessible on your P-EBT Food Benefit card for at least 274 days from the date they were issued.
How to dial P-EBT?
All P-EBT cards will have a 01/01/1900 DOB. Using a touch-tone phone, dial 1-888-328-6399. When prompted, select your preferred language – for example, press ‘1’ for English. Next, enter the 19-digit number from the front of the card using your phone’s keypad. After entering the card number, you will hear a series of options.
What do you do if you don't have a P-EBT card?
If you do not have that number, you will be asked for the cardholder’s Social Security Number; however, when ordering a replacement P-EBT Food Benefit card (and only when ordering a P-EBT Food Benefit card), you must enter 999-99 and then the 2-digit month and 2-digit day (MM/DD) of the cardholder’s birthday.
Do you enter the last 4 digits of a child's social security number?
Do NOT enter the last four digits of the child’s Social Security Number. Instead you must enter the two-digit month and two-digit day of the child’s birthday (MM/DD). For example, if the child’s birthday is July 4, enter 0704. *Be sure to enter the child’s actual birthday and not the fake birthday printed on the front of the card.
